User Agreement

  1. Payment methods

    1. Services must be purchased with an approved payment method as determined by the business. Payments in the form of cash or check are not accepted. 

  2. Refunds

    1. Once detailing has been started refunds are at the discretion of Founders Mobile Detailing. If a client is unsatisfied with the quality of work performed this must be made known within 24hrs of service. This must be made known in writing with photos attached via email to [email protected]. Eligibility of photos provided following service are up to the discretion of Founders Mobile Detailing. Photographs, videos and any other provided material must be submitted by the recipient of service that matches the appointment. 

  3. Weather policy

    1. Founders reserves the right to determine if an appointment must be rescheduled and/or adjusted due to unforeseen weather conditions. Any scheduled appointment that is affected by inclement weather is not eligible for a refund. Appointments can be rescheduled or clients can choose to have the appointment amount transferred to a gift card for future use.

  4. Cancelation policy

    1. Upon booking you are reserving a space on your service provider’s schedule. Should circumstances occur that result in a needed cancellation, Founders Mobile Detailing, respectfully requires 24 hours notice to allow for the reserved space to be rebooked. Cancellations must be made over the phone, in the event it is after business hours a timestamped email will be accepted. Appointments canceled with less than 24 hours notice are non refundable. 
    2. Should the detailer arrive at the provided location on the date of service and the services are refused/declined or the client is unable to be located the appointment is non refundable. Clients are required to provide a water hose spigot and electric outlet. In the event the client cannot provide these items, the client consents to Founders’ equipment. (ex: Waterless wash and wax, Inverter, Generator)

  5. Package and severity details

    1. Upon booking, the client acknowledges the services to be rendered are reflective of the package purchased. The client understands that any additional services required will incur additional charges. As it is likely we are arriving at an unseen site, Founders reserves the right to re-quote in the event of severity. Severity can include, but is not limited to; excessive pet hair, bodily fluids or aggressive oxidation. In the event re-quoting is needed Founders will reach out to the client. 

  6. Gift cards

    1. Gift cards cannot be exchanged for cash, check or credit. Gift cards are redeemable for the goods and services not exceeding the balance of the provided gift card. Should the gift card redeemer choose to add additional services, payment must be made to cover the outstanding balance owed.  Gift cards have no expiration date and can not be replaced if lost or stolen. 
    2. All gift card redemptions are subject to availability 


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